Refund & Exchange Policy
At Nyra, every couture piece is crafted with attention to detail and made with premium fabrics, embellishments, and finishing techniques. We strive to ensure that every order meets the highest quality standards.
No Refund Policy
All purchases are final sale. We do not offer refunds or cancellations once an order has been placed.
Size Selection Responsibility
Customers are requested to carefully review the size chart before placing an order.
We do not offer refunds, returns, or exchanges for orders placed in the wrong size selected by the customer.
For custom-size or stitched orders, measurements provided by the customer will be considered final, and the brand will not be responsible for fitting issues caused by incorrect measurements.
Exchange Eligibility
Exchanges are only applicable in the following cases:
- Item received is damaged
- Incorrect item delivered
- Manufacturing defect
Any issue must be reported within 48 hours of delivery with clear photos and order details.
Retail Store Exchange Policy
Products purchased online cannot be exchanged or returned at our retail locations.
All exchange requests must be processed through our official online customer support channels.
Product Variations
Please note that slight variations in color, embroidery, embellishments, or fabric texture may occur due to lighting, photography, or handcrafted detailing. These are not considered defects.
Sale & Custom Orders
- Sale items are non-returnable and non-exchangeable.
- Customized, altered, or made-to-measure orders cannot be exchanged or refunded.
Contact Us
For any order-related concerns, please contact our customer support team at:
Email: nyrabyimran@gmail.com
WhatsApp: +92 324 7406335