Refund & Exchange Policy

At Nyra, every couture piece is crafted with exceptional attention to detail using premium fabrics, intricate embellishments, and high-quality finishing techniques. We are committed to delivering products that meet the highest standards of craftsmanship.

No Refund Policy

All purchases are final. Once an order has been placed, it cannot be canceled, refunded, or modified.

Size Selection

Customers are responsible for selecting the correct size before placing an order. Please refer to our Size Guide carefully.

  • Refunds, returns, or exchanges will not be accepted for incorrect size selection made by the customer.
  • For custom-size or stitched orders, the measurements provided by the customer will be considered final. Nyra is not responsible for fitting issues resulting from incorrect measurements.

Exchange Eligibility

Exchanges are only accepted in the following cases:

  • The item received is damaged.
  • An incorrect item was delivered.
  • The product has a verified manufacturing defect.

To be eligible for an exchange:

  • The issue must be reported within 48 hours of delivery.
  • Clear photographs of the product and packaging, along with your order number, must be provided.
  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.

Requests that do not meet these conditions may not qualify for an exchange.

Retail Store Policy

Products purchased through our online store cannot be exchanged or returned at any retail outlet.

All exchange requests must be submitted through our official customer support channels.

Product Variations

Our products are carefully photographed; however, slight variations may occur due to:

  • Screen and monitor settings
  • Studio lighting
  • Handcrafted embroidery and embellishments
  • Fabric dye lots and texture

These natural variations are not considered manufacturing defects.

Sale & Custom Orders

The following items are not eligible for refunds or exchanges:

  • Sale or discounted items
  • Customized or personalized products
  • Altered or made-to-measure orders

Shipping & Delivery

Once an order has been dispatched, Nyra is not responsible for delays caused by courier services, weather conditions, customs clearance, or other circumstances beyond our control.

Contact Us

For any order-related concerns, please contact our Customer Support Team:

Email: nyrabyimran@gmail.com
WhatsApp: +92 324 7406335